Reference

Your Account Rights and Our Policy

When you open an account with us, we handle your data, funds and account access according to the legal framework where local law permits.

Account security verified at signupData retention policy explained belowSupport available seven days a week
Explore the Lobby Read FAQ
oxplay slot Your Account Rights and Our Policy
GET IN TOUCH

How to Reach Our Legal & Support Team

Live Chat Open the chat widget in your account lobby.
Email Support Send policy questions or account concerns to [email protected].
Account Messages Log into your account and use the Messages tab to contact our compliance team…
DATA & SECURITY

How We Protect Your Account and Information

Account Identity Verification

When you register and when you request a withdrawal, we verify your identity against your provided name, date of birth and phone number. This protects your funds from unauthorized access and meets anti-fraud standards.

Payment Data Handling

Your DANA, OVO, GoPay and QRIS details are encrypted and stored securely. We do not retain full payment credentials after a transaction completes. All deposits and withdrawals are logged for your records and our compliance archives.

Cookies and Tracking

We use session cookies to keep you logged in and performance cookies to track site speed and error rates. Analytical cookies help us understand which lobbies, tables and payment methods are most used, without identifying you personally.

Data Retention After Closure

If you close your account, we retain your transaction history and account data for five years for dispute resolution and regulatory compliance. Your withdrawal history remains available on request.

Your Right to Access or Correct Data

You can request a copy of all data we hold on your account by emailing [email protected]. We'll send it within 10 business days. You may also request corrections to your name, email or phone number directly in your account settings.

Third-Party Sharing

We share your account username and transaction summaries only with our payment partners (DANA, OVO, GoPay, QRIS processors) and our fraud-prevention vendor. We never sell your contact details or game history to marketing partners.

Common Legal and Account Questions

Your account remains active indefinitely; there is no inactivity closure policy. Your wallet balance and deposit history are preserved. If you want to restart, simply log in with your registered email and password. Players in Denpasar and across Indonesia keep their accounts this way without time pressure.

Yes. Log into your account and visit Account > Transaction History to download a summary in PDF format, or email [email protected] with your username and date range. We provide detailed records within 24 hours, including payment method and confirmation status.

If your DANA, OVO, GoPay or QRIS transfer shows as completed on your phone but doesn't appear in your account lobby within one minute, contact live chat immediately with your transaction ID. Our team investigates within 24 hours and reverses the deposit to your payment method if it cannot be matched to your account.

Open live chat or email [email protected] immediately with 'Account Compromise' in the subject line. We will freeze your account, verify your identity, and if unauthorized activity occurred, we document it for our compliance team and work with your payment provider on a refund.

We retain your name, email, phone number and full transaction history for five years after account closure for legal compliance and dispute resolution. After five years, we anonymize personal identifiers. You may request deletion after closure by emailing our legal team.

Yes. All wallet balances are stored in segregated accounts separate from our operating funds. If we experience a system outage or data loss, your balance is restored from encrypted backups. Your funds are never mixed with company assets and are protected by our payment partner agreements.

Yes. Go to Account > Settings > Contact Details and update your email or phone number. For security, we send a verification code to your current email before the change takes effect. If you no longer have access to your registered email, contact support to verify your identity and reset it.

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